Warning: Oh, Boy! Oberto

 

 

 

 

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I eat a lot of jerky because it’s so shelf-safe and if you get the right kind, it’s gluten-free (beware many DO contain gluten). I also like that it’s a big protein punch!

I opened a brand-new, big-arsed, Costco-sized package last week and started nomming. Thankfully, I looked down.

In all my years of eating jerky from a plastic envelope, I’ve never seen bits of shiny metal. If they were going to make me a prize-winner, I wish it had been a white gold diamond ring. But it wasn’t.

I went to their website and filled out the contact form. I was a little dismayed that they didn’t replay at all, not even auto-reply. Today, I spent my break time and found their corporate office’s main number from the Yellow Pages. The receptionist was extremely polite. She said that nobody minds that site contact thing (I suggested they pull it down or start minding it). She said that she’d contact their IT man and see about that. I told her my story of the Giant Costco Bag and nomming and then getting the bejeebers scared out of me, finding that.

She said they’d need the product returned to test. Since it took days for me to contact a person there, I’d had time to run this by the owner of my company who said they’d want the product and went further to say that I should save a piece with the metal bits on it as Proof. Interesting! You have to talk to people who conduct Business to know about the hanky panky business they’re up to (I’m too honest to even think about that, in other words).

I ran that by the receptionist. She said to expect a signature confirmation pre-paid package in the post, which I’ll use to return their product to them for testing. In the meantime, she said they’d send a $20 Costco gift card for replacement of the product I couldn’t eat.

I think that’s a nice good will gesture but I don’t think I’ll be eating their jerky for a while. I’ll DEFINITELY be looking at it well before nomming!

In addition to the lurgy I’ve had, I’ve also had (sorry) diarrhea, which I’m hoping isn’t because there’s a tiny shard of metal in my gut. I’m not bleeding or anything, so I hope it’s completely unrelated. Obviously, if I started bleeding, I’d go to doctor! In the meantime, I’m posting this warning:

Look at your jerky REALLY, REALLY WELL!

ps: I sent the photos to the receptionist via email. She said they looked like white dots. When she said it, I looked and can see what she means BUT I assure you, in person they are mirror-like, shiny steel-like bits. They’re small, as you can see but nothing anybody wants to ingest!

 

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8 thoughts on “Warning: Oh, Boy! Oberto

  1. Scary! You did the right thing — and it sounds like that once you finally got a hold of someone that THEY were able to do the right thing. Yowzer.

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    • Lily says:

      I really hope it’s not the gut irritant. I suppose they’re small enough my body will eventually deal with it.

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  2. Holy crap, if you’ll excuse the expression!!!
    I hope you are feeling better and it’s very disconcerting to think you could find bits of metal in your food.
    How dumb to have a website for complaints that nobody mans, too.

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    • Lily says:

      It was funny cos I’m calling about the METAL and when she said that, I was like, ‘Okay the metal is important but let me complain about THIS now…’ Ha!

      Like

  3. Why bother having a complaints form on the website if they’re not going to monitor it? Obviously to make the complainer feel better until they start to feel really, really frustrated at not getting a reply!

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